Frequently Asked Questions

Return And Refund Policy

Can I return product after delivery?

  • NO.
  • Can I return rotten product?

    • No, you cannot return but you can take pictures or short video of it and send to us. Our team of experts will analyse it and if it is confirmed we will credit your wenopay account with the amount you spent to purchase the product that is if the entire product is rotten.
    • We strongly advise that customer inspect product on delivery in front of the dispatch officer before the officer leaves.

    How long will it take for me to receive my order?

    • You will receive you order within 2 hours based on our delivery time schedule.
    • See our delivery time schedule.

    What must I do if I do not receive my order?

    • Call our customer care hotline for assistances..
    • +233302555584 / +233242372779

    Orders Information

    • If you open it at the presence of the dispatch, then the dispatch officer will record it and return it while your correct order is processed and shipped to you.
    • If you open it in the absence of the dispatch, then you cannot return it, but you can inform us to improve our packaging and dispatch operations.
    • If by observing the packaging you suspect that is not what you ordered, then you do not have to open. Leave it untouched and call our customer care centre..

    Now no, we ship to only Greater Accra and its environs

    You will receive tracking number after you have placed your order which you can use to track your order. .

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    Makana Pay is our electronic payment card which MAKANA MARKET customers can use for shopping on the

    It works just like the normal debit or credit card. You will be given an account number which you will use for payment..